Rights and Obligations of Consumers
What IESCO Staff Can Do at Your Property
An authorized IESCO employee can enter your premises to inspect meters, wiring, or supply equipment – but only after giving you 24 hours’ notice, except in suspected theft cases, where no notice is required. They can also remove IESCO-owned equipment once supply is no longer needed.
What You’re Required to Do
- Give reasonable access to your meter and IESCO-owned equipment for installation, maintenance, or removal.
- Allow inspection when requested – refusing for an unreasonable period can itself lead to disconnection.
- If your premises is locked/unoccupied, IESCO will schedule a meter-reading appointment, valid for up to 2 months before a new appointment is needed.
Who’s Liable for Damage
- IESCO isn’t responsible for damage caused by your own negligent use of appliances or equipment.
- You’re responsible for any damage to IESCO’s meter or equipment caused on your premises – including damage from electricity, water, steam, or chemicals – except normal wear and tear or IESCO’s own equipment defects.
If Something’s Out of Your Control
IESCO isn’t liable for supply failures caused by Force Majeure (events genuinely outside anyone’s control).
Equipment That Needs Special Handling
If you run equipment that causes voltage fluctuations – welders, X-ray machines, elevators, compressors, furnaces – you’re required to limit the disturbance when IESCO asks, and larger units (X-ray over 5kVA, welders over 3kVA, radio transmitters) need a separate service connection, sometimes at your own cost for corrective equipment.
When IESCO Can Disconnect for Non-Compliance
Only after giving you 7 business days’ written notice and you still haven’t complied.
Bottom line: You have a real right to 24-hour notice before inspection (theft cases aside) – and IESCO can’t disconnect you for non-compliance without a full 7-day written notice first.