Violation of Instructions If IESCO Doesn’t Respond, or You’re Unhappy With the Outcome You’re not stuck. There’s a real escalation path once your original complaint doesn’t get resolved fairly: Provincial Office of Inspection (POI) – file here for issues around metering, billing, or tariff collection (under Section 38 of the Electricity Act). If you disagree…
Temporary Connection and Relocation When You’d Need a Temporary Connection Construction of a house, building, or plaza Weddings, festivals, exhibitions, political or religious gatherings Testing industrial equipment Any other short-term/emergency need Construction Connections Initially granted for 6 months, extendable in 3-month blocks until your project finishes. Apply on the standard new-connection form (Annex-I) with: Ownership…
Understanding IESCO Tariff What "Tariff" Actually Means Your IESCO bill isn’t priced randomly – every rate you pay is approved by NEPRA (Pakistan’s electricity regulator) and officially notified by the government. IESCO cannot charge anything outside this approved schedule. If a rate on your bill ever looks off, you have the right to ask IESCO…
Rights and Obligations of Consumers What IESCO Staff Can Do at Your Property An authorized IESCO employee can enter your premises to inspect meters, wiring, or supply equipment – but only after giving you 24 hours’ notice, except in suspected theft cases, where no notice is required. They can also remove IESCO-owned equipment once supply…
How to Apply for a New Connection The Application Process, Simplified Get Application Form (Annex-I) and Power Supply Contract (Annex-II) – free, in English and Urdu, from any IESCO office or online. Fill the forms and attach your documents (list below). Submit in person or online – you’ll get an acknowledgement receipt and a tracking/case…
Meter Reading and Billing How Your Meter Gets Read IESCO staff read every consumer’s meter on a fixed monthly schedule, using handheld devices that capture a snapshot of your reading. This snapshot – including import/export data if you have net metering (solar) – is what actually appears on your printed bill. IESCO is required to…
Metering Installation Where Your Meter Gets Installed Usually placed outside your premises, at a height reachable without climbing equipment. If it’s on your property, you’re responsible for its safe custody; if IESCO installs it on a pole/structure, that responsibility is theirs. Multi-occupant buildings get individually labeled meters per unit. If Your Meter Is Stolen or…
Efficient Use of Electric Power Why This Actually Matters for Your Bill Small, consistent habits can realistically cut 20-30% off your usage with almost no upfront cost – this isn’t a marketing line, it’s the range IESCO itself points to for households that actually track their consumption. Quick Wins Around the Home Switch to LED…
Disconnection and Reconnection Why a Connection Gets Disconnected Non-payment, electricity theft, illegal self-reconnection, exceeding your sanctioned load, misusing your tariff category, an expired bank guarantee not renewed within 30 days, or simply requesting disconnection yourself. The Disconnection Process (Non-Payment) This is more forgiving than most people assume: You cannot be disconnected just for missing one…
Consumer Complaints Where to File a Complaint Any IESCO Consumer Services Center or the One-Window Operation desk at your local office. You’ll get an acknowledgement with a defined response timeline – these aren’t open-ended. Billing Complaint Timelines (Know Your Rights) Wrong meter reading or calculation error: resolved within 7 days Tariff dispute: within 30 days…